Warranty

FOLDEN Outdoor is operated by Two in Ten Holdings Inc. In this policy, “FOLDEN,” “we,” “us” and “our” refer to Two in Ten Holdings Inc., operating as FOLDEN Outdoor.

We stand behind the materials, construction and function of FOLDEN furniture.

One-Year Limited Warranty

FOLDEN furniture is warranted to the original purchaser against defects in materials and workmanship for one year from the date of delivery.

For pre-orders, the warranty period begins on delivery. Time spent waiting for production or shipment does not reduce your warranty period.

If a covered defect occurs during the warranty period, FOLDEN may, at its option, repair the product, provide replacement components, replace the product or provide a refund.

Replacement components are covered until the original one-year warranty period expires. Repair or replacement does not restart that period. This does not limit any rights or remedies available under applicable consumer protection laws.

What’s Covered

This warranty covers defects in materials or workmanship that affect the normal use or function of the product, including the frame, hardware and opening and closing mechanism.

What’s Not Covered

This warranty does not cover normal wear and tear, cosmetic changes from outdoor exposure, fading or weathering, misuse, abuse, accidental damage, improper care or cleaning, unauthorized modifications, or damage caused by use outside the product’s intended purpose.

Cushion fabric and other materials may naturally change in appearance over time with exposure to sunlight and the elements. These changes are not considered defects.

Outdoor Use

FOLDEN furniture is designed for outdoor use. Normal exposure to rain, snow, temperature changes and other outdoor conditions does not by itself affect warranty coverage. Damage resulting from abnormal or extreme conditions, improper storage or use contrary to FOLDEN care instructions may not be covered.

Making a Warranty Claim

If you experience a problem with your FOLDEN product, please contact us at hello@foldenoutdoor.com with your order information, a description of the issue and, where helpful, photographs showing the problem.

We’ll review the issue and work with you to determine the appropriate solution. For covered claims, FOLDEN will pay the repair or replacement costs and reasonable shipping or collection costs approved by us in advance. Please contact us before arranging shipment or repairs so we can coordinate the claim.

Consumer Rights

This warranty gives you specific rights and does not limit any rights or remedies available to you under applicable consumer protection laws.