Shipping policy

FOLDEN Outdoor is operated by Two in Ten Holdings Inc. In this policy, “FOLDEN,” “we,” “us” and “our” refer to Two in Ten Holdings Inc., operating as FOLDEN Outdoor.

We want getting your FOLDEN furniture to be as straightforward as using it. Available shipping and delivery options depend on the product and delivery address.

Regular Purchases

Before payment is required, we’ll provide the available shipping or delivery options, costs and estimated delivery timing at checkout or directly with you.

Once your order has been prepared for shipment, we’ll provide available tracking or delivery information.

Delivery estimates are estimates only and may be affected by carrier delays, weather or other circumstances outside FOLDEN’s control. If we become aware of a delay affecting your order, we’ll contact you with the available information and any revised estimate. This does not limit any cancellation, refund or other rights you may have under applicable law.

Club Chair Pre-orders

We currently accept Club Chair pre-orders for delivery to eligible addresses in Canada. Free standard shipping to eligible Canadian addresses. The Club Chair pre-order price is CAD $995, regularly $1,195, plus applicable taxes. Pre-order pricing ends December 31, 2026. We do not currently ship to Yukon, the Northwest Territories or Nunavut.

Current pre-orders are expected to arrive in Spring 2027. This is an estimated delivery window, not a guaranteed date. Your chair will not ship immediately after you order.

We’ll email you with tracking information or delivery arrangements when your chair is ready to ship. If we expect a delay, we’ll contact you with the revised estimate and explain your cancellation and refund options. You may cancel before shipment for a full refund under our Refund Policy.

Please contact hello@foldenoutdoor.com promptly if your delivery address changes. An address change may affect delivery availability or cost. We’ll explain any difference and obtain your agreement before charging an additional amount.

Shipping Damage

Please inspect your order when it arrives. If your product appears to have been damaged in transit, contact us as soon as possible with your order information and, where helpful, photographs of the damage.

We’ll work with you to determine the appropriate solution. Please see our Refund Policy for additional information about damaged, defective or incorrect products.

Questions About Delivery

If you have questions about shipping or delivery, please contact us through our Contact page or email hello@foldenoutdoor.com.