Refund policy

FOLDEN Outdoor is operated by Two in Ten Holdings Inc. In this policy, “FOLDEN,” “we,” “us” and “our” refer to Two in Ten Holdings Inc., operating as FOLDEN Outdoor.

We want you to be happy with your FOLDEN furniture. If something isn't right, please contact us and we'll work with you to make it right.

Regular Purchases

If you're not satisfied with your FOLDEN purchase, you may request a return within 30 days of receiving it.

To be eligible for a full refund, the product should be returned in good condition with all original components. Please contact us before returning an item so we can provide approval, the return address and packing or collection instructions. Once approved, please send the return within 14 days of approval.

For returns that are not the result of a defect, damage or an error by FOLDEN, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable.

Once we receive and inspect the returned product, we will issue the applicable refund to the original method of payment.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If your product arrives damaged, defective or incorrect, contact us as soon as possible with your order information and, where helpful, photographs of the issue.

Depending on the circumstances, we may repair the product, send replacement components, replace the product or provide a refund. FOLDEN will cover reasonable shipping costs associated with resolving a verified damaged, defective or incorrect order.

Club Chair Pre-orders

Full payment is collected when you place a Club Chair pre-order, including applicable taxes and delivery charges.

You may cancel any unshipped items by emailing hello@foldenoutdoor.com with your order number. We’ll refund the full amount paid for those items, including applicable taxes and associated delivery charges. No cancellation fee applies.

Once an item has shipped, the Regular Purchases return provisions apply. The 30-day return request period begins when you receive the product.

If FOLDEN is unable to fulfil your pre-order, we’ll refund the amount paid for the unfulfilled items, including applicable taxes and associated delivery charges.

Refunds

For cancellations before shipment, we’ll issue your refund to the original method of payment within 10 business days of confirming the cancellation.

For approved returns after delivery, we’ll issue the applicable refund to the original method of payment within 10 business days after receiving and inspecting the returned product.

Your bank or payment provider may need additional time to post the refund. If it hasn’t appeared after that time, contact hello@foldenoutdoor.com so we can check its status.

Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Contact Us

To request a return, report a problem or ask a question about this policy, contact FOLDEN Outdoor at hello@foldenoutdoor.com.